Privacy Policy

INSTEP recognizes the importance of your right to privacy and wants you to be familiar with how we collect, use and disclose any personal information that individually identifies you.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use our website and our services. This Privacy Policy outlines the terms and conditions you agree to when using our website and services. We will only collect, use, and disclose your personal information in accordance this privacy policy.

By using our website and services and supplying your personal information, you acknowledge that you have read and understood this Privacy Policy, and you agree and consent to the collection, use, disclosure, and other processing of your personal information as outlined in this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use our website or services, or supply your personal information to us.

  1. What Personal Information Do We Collect?

Personal information means any information about an identifiable individual. Anonymous Data means data that is not associated with or linked to any individual’s personal information or will not easily permit the identification of individuals. INSTEP does not consider personal information to include Anonymous Data.

The types of personal information that we may collect include, but are not limited to:

  • - your name;
  • - your date of birth;
  • - your title;
  • - your address;
  • - your phone number;
  • - your email address;
  • - your IP address;
  • - your picture
  • - your personal history questionnaire;
  • - personal information you give us that we did not request (such as personal information you voluntarily put into an email to us).
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  2. Purposes for Collecting Your Personal Information
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We collect, use, and disclose your personal information to provide you with our services. We also collect, use, and disclose your personal information to comply with legal and regulatory requirements and as otherwise may be permitted or required by applicable laws. We will only use the personal information that we collect for the purposes for which it was collected. Specifically, we collect your personal information for the following purposes:

  • - to provide you with our services as requested by you;
  • - to manage, develop and enhance INSTEP operations, programs and services;
  • - to acknowledge gifts, issue tax receipts, and other administrative requirements including information requests;
  • - to process and collect fees for service;
  • - to assess participant needs;
  • - to conduct participant satisfaction research;
  • - to collect data for statistical purposes;
  • - for administration, management, strategic planning, decision-making, research, and allocating of resources within the INSTEP;
  • for contests and advertising;
  • - to respond to your questions that you send by email or through our website;
  • - subject to applicable law, to provide you with newsletters and articles to notify you about other programs and services provided by INSTEP, which may be of interest to you;
  • - to meet any legal or regulatory requirements.
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  1. When Do We Collect Personal Information?
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We may collect your personal information when you voluntarily provide it to us by using our website or services. For example, we may ask you to provide personal information if you:

  • - use our website or our services;
  • - send us a question or comment by email, social media or phone;
  • - post comments or other content on our website or services;
  • - when you participate in one of our contests or giveaways;
  • - register to receive newsletters, articles, and updates about our services; and
  • - otherwise participate in features of our website or our services that ask for personal information.

- Any personal information posted, used, or disclosed on a Facebook page, Twitter page, LinkedIn page, Instagram page, YouTube page or other social networking page or site is subject to that website’s privacy policy, and is not subject to this Privacy Policy.

  1. Limiting Collection of Personal Information

We limit the collection of personal information to that which is necessary to fulfill the purposes identified in this Privacy Policy and we collect, use, and disclose your personal information in accordance with this Privacy Policy.

As much as possible, we will only collect personal information directly from you. Personal information may be collected from other sources with your prior consent.

  1. Use, Disclosure and Retention of Personal Information
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Your personal information will not be used without your consent for purposes other than those for which it was collected or in accordance with applicable laws. From time to time, we may wish to use personal information for new or additional purposes, in which case we will amend the Privacy Policy to include these new or additional purposes and will obtain your consent through your continued use of our website and services.

To help safeguard your privacy, we will consider using non-identifiable information, such as coded or Anonymous Data that does not identify you whenever possible. We may generate Anonymous Data from personal information collected through the website and services by removing information that makes the data personally identifiable to an individual. We may use this Anonymous Data and aggregated data for any reasonable purpose and disclose such data to third parties in our sole discretion.

We will never disclose your personal information to third parties without your consent and only if we are required by law.

INSTEP will maintain schedules for records retention and destruction, which apply to personal information that is no longer necessary or relevant for the identified purposes for collection or required to be retained by law or under contract. Such information shall be securely destroyed, erased, or rendered anonymous.  

For any questions or comments on this privacy policy please contact InStep at info@instephealht.ca